Home to School FAQs to help with queries before the start of term September 2021

When will I know about my child/children’s transport for September?

If you haven’t already received a letter (which most will have done), you will be getting either a letter or call to arrange email in the next few days.  This will explain who your transport provider is i.e. the name of the bus or taxi firm.

When can I meet my driver and guide?

Your transport provider will be in touch with you shortly, to arrange a ‘meet and greet’ session which will take place before the start of the new term.  Guides are not on every route and you will be notified if you have one and you can meet them, wherever possible, at the session too.

What about pick up and drop off times?

You will be given your pick up and drop off times when you meet your driver at the ‘meet and greet’ session.  However drop off times can be affected by the order that vehicles exit school grounds and general traffic delays.

How can I let my transport provider know about any special requirements that my child/children have?

You will have a chance to talk to both your driver and guide (wherever possible) when you see them at the ‘meet and greet’.  They will be pleased to know how they can help make the journey more comfortable for your child/children.

What are your COVID measures for the new term?

From September we will no longer be operating the COVID bubble system and pre-COVID arrangements will be in place again.  However, we will continue to carefully follow health and safety protocols, including increased cleaning regimes on vehicles.  Transport staff may choose to continue to wear face coverings (drivers are not required to wear them whilst driving).  We ask that pupils wash their hands with soap and water, or hand sanitiser prior to boarding.  In addition, if your child has any symptoms of COVID-19 or has been required to isolate, they must not travel.

My Personal Transport Budget letter was wrong, will I get the right money?

Letters were sent out with the wrong calculation and we are really sorry for any confusion or anxiety caused.  New correct letters are being issued now. 

I haven’t been able to send my Personal Transport Budget:

Don’t worry, we have agreed to make the first payment that is due to you for child on or around 15 September 2021 regardless of whether you have provided the requested information, and will extend the return date for the completed paperwork to Thursday 30 September 2021 at the latest in order to give you additional time.

I haven’t been able to send my Post 16 Transport paperwork back in time:

Don’t worry, we have agreed that your child will continue on transport regardless of whether you have provided the requested information, and will extend the return date for the completed paperwork to Thursday 30 September 2021 at the latest in order to give you additional time.

Am I too late for apply for transport?

The deadline has now passed for applications, any late requests should be sent immediately, however transport for September cannot be guaranteed.

I would like to arrange the same pupil guide for my child for the new school year?

Guides are being allocated to routes and you will be advised who your guide is either prior to or at your meet and greet.  Unfortunately we cannot guarantee the same pupil guide in all cases but each guide is trained to the Passenger Assistant Training Scheme (PATS) standards.

I have not received my bus pass code?

This should be with you in the next few days.

How can I be assured that the driver and guide are DBS checked?

Your driver and guide will be carrying a BCC ID badge which clears them to operate contracted routes.  If this is not the case, do not allow your child to board transport and call Travel Assist.

Transport providers are also legally obliged to provide information in relation to their driver’s DBS checks to the Council by way of an application for an identification badge which they must wear when operating Council contracts.  In addition, on a monthly basis, operators are obliged under their contract to provide details of their drivers/ guides, their DBS status and details of routes they have operated on. Further on-site compliance visits take place where required.

My child has changed address will my child still be collected?

No, we will need some time review the changes and let the provider and guide know as there may be changes to the route. Please contact Travel Assist with your new details and we will aim to put the changes in place within 10 working days.

There is a Parent/Carer Charter which gives you more information about Home to School Transport expectations and guidelines and may help with any further questions as do the Local Offer website Home to School Transport pages:

Parent/Carer Charter
Home to School Transport

What is happening about the 365 Response App?

We are continuing to pilot 365 Response, an app for parents and carers which makes direct contact with them and dispenses with the need to email or write to them. We are continuing to test the system and evaluate the pilot to ensure everyone’s information is up to date before we launch this new service.

I got the wrong letter, what is being done about that?

We are conducting a wholesale review of the data we hold and are attempting to call every parent or carer to quality assure the accuracy of data held before we write to them.