How to access support

If you want to connect yourself, or you are connecting a young person to us, then please contact the Transitions/PFA Contact Centre on 0121 808 0028.

You will be put through to a call handler who will complete a connection request with you across the telephone; this is a range of questions which include eligibility criteria as well as outcome-based questions to better understand your needs and the support that is required.

We are happy to take a referral from young people/adults, their families/carers, or professionals.

What we will ask you when you call:

  • What support they are already receiving and from whom
  • If we need to be aware of any risks
  • What areas of support they need help with

We will then decide whether the young person meets our criteria.

For queries on the service, or if you would like some more information on how we can support the young person, then please email: We will respond to your email as soon as possible.

What happens next?

Once we’ve had time to look through your answers, we may need to contact you again to get more information.

If you are eligible for our service then you will be allocated to a member of the team, who will support you with achieving your outcomes.

If you make a referral and we are not the right team to support you, we will be happy to connect you to a more appropriate service.

Make an enquiry

If you have any enquiries, please email the Transitions and Preparation for Adulthood team.