Advice and Support

Information and advice for parents/ carers of children with SEND

This page is being regularly updated with the latest information and advice for parents and carers of children and young people with a Special Educational Need and Disability (SEND).  Please tell us what you would like to see here via our feedback form.

Parent Link Service

Tel: 0121 303 8461
PO Box 16289, Birmingham, B2 2XN

This service is available from 9am – 5pm Monday – Friday 

SEND Information Leaflet for Families

Specialist SEND Support Services

In Birmingham we have a range of specialist inclusion teams who support you and your child or young person aged 0-25 with Special Educational Needs or Disabilities (SEND). Find out more here.

The Birmingham Parent Carer Forum

A the bridge between services and families and a collective voice representing all members and all disabilities.


View our range of webinars created to support parents and carers of SEND children

Education Health and Care Plans

We’re working hard to keep the Education Health and Care process moving and we are continuing to review this. Assessments for an EHC plan currently involve telephone and video calls as we are unable to do our work face-to-face.  Our decision-making groups have also moved to online meetings.

We’re here to help

There’s still lots of help available to you from our different teams.

You can find details of how you can get in touch with our support services on our Contact Us page.  Whether you need some advice or support for your child, tips on managing educational activities or routines or just a friendly chat, our teams are here for you.

Read our Frequently Asked Questions

Visit our Birmingham Children’s Partnership resources web pages for information on local support, early help, resilience funding and community grants.

Keep in touch

You can also follow us on Twitter: @A2Education and @BhamCityCouncil or on Facebook: @birminghamcitycouncil

You can leave feedback via the form on the home page of this website

Visit the NHS website for medical advice and the official Government pages for the latest government advice

Special Educational Needs and Disabilities Information Advice and Support Services 

SENDIASS is a free, confidential service that offers impartial information, advice and support to families of children and young people with special educational needs or disabilities, and young people themselves (aged 16+).

The service can help you to make informed choices and be actively involved in decisions about your child’s education.

You can find out more about the service from these 3 short films:

Introduction to the Information Advice and Support Service

What must information, advice and support services do to meet the minimum standards?

How we can help

The services offered by SENDIASS include:

  • help to understand and exercise your rights around exclusions, complaints, SEND processes and SEND appeals,
  • information, advice and support before, during and following a SEND Tribunal appeal. This support can be provided in a range of different ways, dependent on the needs of the parent or young person. It can also include representation during a hearing if a parent or young person is unable to do so,
  • training for education, health and social care professionals, children, young people and parents to increase their knowledge of SEND law, guidance, local policy, issues and participation,

If you’re a parent or young person being assessed, the service can:

  • help you to understand the referral process,
  • act as a named contact throughout the process,
  • help you to communicate with everyone involved in the assessment process,
  • provide information about personal budgets,
  • put you in touch with other people who can help, if necessary.
Forms of contact
  • Telephone, Email, Letter or written information, Home visit, Support at meetings
How to access the service

Call 0121 303 5004 (8:45am to 5pm, Monday to Friday), email

Alternatively, you can write to:

SENDIASS, The POD, 28 Oliver St, Nechells, Birmingham, B7 4NX