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Carers Emergency Response Service


Carers Emergency Response Service known as ‘CERS’ is operated by Midland Mencap and is regulated by the Care Quality Commission. All care and support staff are qualified and experienced in caring roles. The service operates 24 hours a day, 7 days a week and can provide support for up to 48 hours (72 hours on Bank Holidays), after which, longer term care can be arranged if necessary.

In an emergency out of normal office hours contact, the Out Of Hours Service on 0121 675 4806. A trained social care worker will speak to you over the phone to assess the situation and help you to make emergency cover arrangements.

This information was accurate at the time of publication. We endeavour to keep this up to date but it could be outdated. It was last edited on December 16th, 2022.



0121 442 2960