The Birmingham Special Educational Needs and Disability Information, Advice and Support Service (SENDIASS) offers impartial information, advice and support to children and young people with special educational needs or disabilities.

SENDIASS is a free, confidential service that offers impartial information, advice and support to families of children and young people with special educational needs or disabilities, and young people themselves (aged 16+).

The services offered by SENDIASS include:

  • help to understand and exercise your rights around exclusions, complaints, SEND processes and SEND appeals,
  • information, advice and support before, during and following a SEND Tribunal appeal. This support can be provided in a range of different ways, dependent on the needs of the parent or young person. It can also include representation during a hearing if a parent or young person is unable to do so,
  • training for education, health and social care professionals, children, young people and parents to increase their knowledge of SEND law, guidance, local policy, issues and participation,

If you’re a parent or young person being assessed, the service can:

  • help you to understand the referral process,
  • act as a named contact throughout the process,
  • help you to communicate with everyone involved in the assessment process,
  • provide information about personal budgets, put you in touch with other people who

The service can help you to make informed choices and be actively involved in decisions about your child’s education.

You can find out more about the service from these short films:

Introduction to the Information Advice and Support Service

What must information, advice and support services do to meet the minimum standards?


Call 0121 303 5004 (8:45am to 5pm, Monday to Friday), email sendiass@birmingham.gov.uk

Alternatively, you can write to: SENDIASS, PO Box 16270, Birmingham, B2 2HN

Forms of contact

  • Telephone
  • Email
  • Letter or written information
  • Home visit
  • Support at meetings